Refund and Returns Policy

Thank you for choosing us! To guarantee a pleasant shopping experience, here's our straightforward refund and return policy. Follow these guidelines if you're unsatisfied or face issues.

Return Eligibility

• Product Condition: Items must be unopened, unused, and in original packaging with all tags and accessories. Damaged or used products won't be accepted.

• Time Limit: Submit return requests within 7 days of receipt. Late requests won't be processed.

• Exceptions: Custom-made, perishable goods, personal care items, food, and other items marked non - returnable due to hygiene or safety can't be returned.

Refund Steps

• Request: Submit a return request via our website, including your order number, product name, and reason. Our team will contact you within 24hours.

• Return: After confirmation, send the item to our provided address. Customers cover return shipping, unless it's due to product flaws or shipping errors.

• Processing: Once we receive and inspect the returned item, we'll process the refund within 3 business days. The refund goes back to your original payment method, taking 1 - 7 business days depending on the platform.

Shipping Costs

• Quality Problems: We'll cover return shipping if the product is defective, damaged, or mis - shipped. We'll either provide a shipping label or reimburse the cost.

• Personal Reasons: For returns due to personal preferences (like dislike, wrong size), customers pay for return shipping. Use a reliable courier for safe return.

Non - Refundable Situations

• We won't accept returns or refunds for used/damaged items, expired products (over 7 days from receipt), purchases from third - party platforms, or special products like custom - made, perishable, and intimate items.

How to return/refund

• Fill out the website return form with order details, reason, and relevant photos (if applicable).

• Our team will confirm details and share the return address promptly.

After - Sales Help

• We offer comprehensive after - sales support. Contact us via chat, email, or phone if you have questions.

• Our team is here to solve problems and support your shopping experience.

Final Notes

• Reach out to our customer service immediately if you have issues during the process. All requests follow this policy, and we have the final say on non - compliant ones.

• We aim for your satisfaction. Contact us if you need more info. Thanks for your support!