Thank you for choosing us! Below is our concise refund and return policy for your reference in case of dissatisfaction or issues with your order.
Return Eligibility
- Condition: Items must be unopened, unused, and in original packaging with all tags/accessories intact. Damaged or used items are non-returnable.
- Time Limit: Submit return requests within 7 days of receipt. Late requests will not be processed.
- Exceptions: Custom-made, perishable, personal care, food items, and other hygiene/safety-labeled non-returnable products are excluded.
Refund Steps
- Request: Submit a return request via our website with your order number, product name, and reason. We will respond within 24 hours.
- Return: Send the item to our provided address after confirmation.
- Shipping Costs:
Quality Issues: We cover return shipping for defective, damaged, or mis-shipped items (via shipping label or reimbursement).
Personal Reasons: Customers bear shipping costs for returns due to preference (e.g., dislike, wrong size). Use a reliable courier for safe delivery.
4.Processing: Refunds will be processed within 3 business days after inspecting the returned item, via your original payment method (1–7 business days for platform-specific processing).
Non-Refundable Situations
Returns/refunds are not accepted for:
- Used/damaged items or products expired >7 days after receipt;
- Purchases from third-party platforms;
- Custom, perishable, or intimate items.
How to Return/Refund
- Fill out the website return form with order details, reason, and optional photos (if applicable).
- Our team will confirm details and provide the return address promptly.
After-Sales Support
For questions, contact us via chat, email, or phone. We are committed to resolving issues and ensuring your satisfaction.
Final Notes
Contact customer service immediately for process-related issues. All requests adhere to this policy, and we reserve the right to make final decisions on non-compliant cases.
For more information, feel free to reach out. Thank you for your support!